Shipping Policy
BenPaws Shipping and Delivery Policy
Last Updated: 22/12/2023
BenPaws is committed to providing efficient and reliable service to our customers. Our shipping and delivery policy outlines the procedures and terms related to the dispatch and receipt of products. Please read the guidelines below carefully.
1. Processing and Shipping Timelines
1.1. **Order Processing:** Order processing typically takes 07 to 15 business days after payment confirmation.
1.2. **Shipping:** Orders will be shipped to the address provided during checkout. Please ensure accurate information to avoid delays.
2. Shipping Methods
2.1. We offer various shipping options to meet our customers' needs. The available options will be presented during checkout.
2.2. BenPaws reserves the right to modify or add shipping methods at any time.
3. Delivery Timelines
3.1. Delivery timelines are estimates and may vary based on location, chosen shipping method, and events beyond our control.
3.2. We are not responsible for delays caused by transportation issues, adverse weather conditions, or customs issues.
4. Order Tracking
4.1. When available, we will provide tracking information so you can monitor the status of your order during transit.
4.2. BenPaws is not responsible for inaccurate or unavailable tracking information, especially in the case of international shipping.
5. Product Receipt
5.1. Upon receiving the product, carefully inspect the packaging for visible damage. If any damage is noticed, refuse delivery and contact us immediately.
5.2. Report any quality issues or missing items within 48 hours of receiving the order.
6. Import Fees and Taxes
6.1. For international shipments, the recipient is responsible for any fees, taxes, or customs charges associated with importing the products.
7. Incorrect Delivery Address or Refusal of Delivery
7.1. BenPaws is not responsible for orders shipped to incorrectly provided addresses. In case of refusal of delivery, the customer is responsible for any return costs.
8. Contact
For questions regarding the shipping and delivery policy, please contact us.
By making a purchase at BenPaws, you agree to the terms of this shipping and delivery policy.
Last Updated: 22/12/2023
BenPaws is committed to providing efficient and reliable service to our customers. Our shipping and delivery policy outlines the procedures and terms related to the dispatch and receipt of products. Please read the guidelines below carefully.
1. Processing and Shipping Timelines
1.1. **Order Processing:** Order processing typically takes 07 to 15 business days after payment confirmation.
1.2. **Shipping:** Orders will be shipped to the address provided during checkout. Please ensure accurate information to avoid delays.
2. Shipping Methods
2.1. We offer various shipping options to meet our customers' needs. The available options will be presented during checkout.
2.2. BenPaws reserves the right to modify or add shipping methods at any time.
3. Delivery Timelines
3.1. Delivery timelines are estimates and may vary based on location, chosen shipping method, and events beyond our control.
3.2. We are not responsible for delays caused by transportation issues, adverse weather conditions, or customs issues.
4. Order Tracking
4.1. When available, we will provide tracking information so you can monitor the status of your order during transit.
4.2. BenPaws is not responsible for inaccurate or unavailable tracking information, especially in the case of international shipping.
5. Product Receipt
5.1. Upon receiving the product, carefully inspect the packaging for visible damage. If any damage is noticed, refuse delivery and contact us immediately.
5.2. Report any quality issues or missing items within 48 hours of receiving the order.
6. Import Fees and Taxes
6.1. For international shipments, the recipient is responsible for any fees, taxes, or customs charges associated with importing the products.
7. Incorrect Delivery Address or Refusal of Delivery
7.1. BenPaws is not responsible for orders shipped to incorrectly provided addresses. In case of refusal of delivery, the customer is responsible for any return costs.
8. Contact
For questions regarding the shipping and delivery policy, please contact us.
By making a purchase at BenPaws, you agree to the terms of this shipping and delivery policy.