Refund Policy
BenPaws - Return and Exchange Policy
Last Updated: 22/12/2023
BenPaws is committed to providing a satisfactory experience for our customers. Our return and exchange policy aims to provide transparency and ensure that you are pleased with your purchases. Please carefully read the guidelines below.
1. Return Policy
1.1. **Return Period:** You have up to 30 days from the date of receiving the product to request a return.
1.2. **Return Conditions:**
- The product must be unused, in its original packaging, and with all tags and accessories.
- Damaged items or those showing signs of use will not be accepted for return.
1.3. **Return Process:**
- Contact us to initiate the return process.
- We will provide instructions on how to pack and return the item.
- Upon receiving the product and assessing its condition, we will process the refund or exchange, as per your preference.
2. Exchange Policy
2.1. **Exchange Period:** If you wish to exchange an item, contact us within 30 days from the date of receipt.
2.2. **Exchange Conditions:**
- The product must be unused, in its original packaging, and with all tags and accessories.
- Damaged items or those showing signs of use will not be accepted for exchange.
2.3. **Exchange Process:**
- Contact us to initiate the exchange process.
- We will provide instructions on how to pack and return the item.
- Upon receiving the product and assessing its condition, we will process the exchange for an equivalent item or issue a credit for future purchases.
3. Items Not Eligible for Return or Exchange
We do not accept returns or exchanges for the following items:
- Items on sale or clearance.
- Customized or made-to-order products.
4. Refunds
4.1. Refunds will be processed through the original payment method.
4.2. The refund timeline may vary depending on the payment method and financial institution policies.
5. Contact
If you have any questions or wish to initiate a return or exchange, please contact us. We are here to help ensure your satisfaction with our products and services.
Last Updated: 22/12/2023
BenPaws is committed to providing a satisfactory experience for our customers. Our return and exchange policy aims to provide transparency and ensure that you are pleased with your purchases. Please carefully read the guidelines below.
1. Return Policy
1.1. **Return Period:** You have up to 30 days from the date of receiving the product to request a return.
1.2. **Return Conditions:**
- The product must be unused, in its original packaging, and with all tags and accessories.
- Damaged items or those showing signs of use will not be accepted for return.
1.3. **Return Process:**
- Contact us to initiate the return process.
- We will provide instructions on how to pack and return the item.
- Upon receiving the product and assessing its condition, we will process the refund or exchange, as per your preference.
2. Exchange Policy
2.1. **Exchange Period:** If you wish to exchange an item, contact us within 30 days from the date of receipt.
2.2. **Exchange Conditions:**
- The product must be unused, in its original packaging, and with all tags and accessories.
- Damaged items or those showing signs of use will not be accepted for exchange.
2.3. **Exchange Process:**
- Contact us to initiate the exchange process.
- We will provide instructions on how to pack and return the item.
- Upon receiving the product and assessing its condition, we will process the exchange for an equivalent item or issue a credit for future purchases.
3. Items Not Eligible for Return or Exchange
We do not accept returns or exchanges for the following items:
- Items on sale or clearance.
- Customized or made-to-order products.
4. Refunds
4.1. Refunds will be processed through the original payment method.
4.2. The refund timeline may vary depending on the payment method and financial institution policies.
5. Contact
If you have any questions or wish to initiate a return or exchange, please contact us. We are here to help ensure your satisfaction with our products and services.